Garrison - 604 846-1834 • Midtown - 604 391-1386
Using your ICBC accident benefits
Report your claim to ICBC
Book an appointment with us
Get an injury assessment and treatment plan
Begin your recovery
Recover and get to pre-injury function
Let us bill ICBC directly
We are a member of the ICBC Recovery Network which is a group of allied health care practitioners and clinics who can direct bill ICBC during your recovery. It includes acupuncturists, chiropractors, counsellors, kinesiologists, massage therapists, occupational therapists, physiotherapists and psychologists.
What to expect at Intuitive?
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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INTAKE INTERVIEWThe purpose is to collect basic information in order to create a client profile including contact information, birthdate, address, requested therapy services and available funding. * One-time consultation fee.
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ASSESSMENTAn effective therapy treatment plans starts with an assessment. This allows us to understand family goals and the child’s current functional status (including strengths and challenges) within a developmental framework to determine the appropriate treatment approach. Assessment may include standardized assessments, functional assessments, clinical observation, and caregiver interview. This choice is guided by the child’s clinical presentation. Caregivers are encouraged to bring along previous reports from other health professionals and school.
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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CUSTOMIZED THERAPY PLANFollowing the assessment, an intervention plan consisting of findings, recommendations and strategies are provided in the form of conversation with the family or in a written report.
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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TREATMENT SESSIONSTreatment sessions are focused on developing gaps in skills as well as learning new compensatory strategies to improve function in daily activities. Treatment sessions will be scheduled based on family goals, needs of the child and funding availability.
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CONSULTATION & EDUCATIONWe will communicate with school staff, caregivers, etc. as needed to promote success between multiple environments including home, school and the community.
Your Integrated Care Team
Collaborative, Client-Centered Recovery
Recovering from an accident is most effective when care is coordinated. Our team of licensed professionals—including chiropractors, physiotherapists, RMTs, kinesiologists, clinical counsellors (RCC), and more—work together to support your full recovery. Every treatment plan is tailored to your needs, ensuring consistent progress across all areas of care.
Intuitive delivers an integrated approach to healing.
That means your recovery is guided by expertise from multiple recovery professionals.
You may wonder why you have access to so many different, but kind of similar, therapies. Let us take a moment to explain how they all fit together by focusing on different aspects of healing:
CHIROPRACTOR
Chiropractors specialize in diagnosing and treating issues with the spine and joints, using tools like adjustments, active release and exercises to improve alignment and relieve pain. Our chiropractor has advanced training in head injuries and concussions, which are common but sometimes overlooked injuries in a motor vehicle accident. Concussions can go unrecognized when other injuries are more apparent, and delayed treatment can lead to prolonged recovery. That's why we emphasize the importance of early assessment so effective treatment can begin as soon as possible. Learn more about concussions here
PHYSIOTHERAPY
Physiotherapists play a crucial role in assessing and treating injuries from a motor vehicle accident through targeted exercises, manual therapy, specialized tools (i.e. Dry Needling/IMS, shockwave, laser, etc.) and education. Their main focus is on improving your movement, reducing pain, and restoring function. By customizing treatment plans to your unique needs, our physiotherapists can help speed up recovery and get you back to normal activities.
KINESIOLOGIST
Kinesiologists specialize in exercise therapy and movement analysis, helping design personalized programs to strengthen your body, improve function & mobility, and prevent future injuries. In our clinic, your kinesiologist will work closely with your chiropractor and physiotherapist to provide additional support, progression, and guidance throughout your recovery journey. This collaborative approach brings together your exercises from our Chiro & Physios, builds on them, and gives you the tools to take more control over your recovery, helping you become more independent with your movement and function while maximizing your progress.
REGISTERED CLINICAL COUNSELLOR
Emotional and psychological recovery is just as important as physical recovery after an accident. A clinical counsellor helps address the mental and emotional impact of trauma, such as anxiety, depression, or PTSD, which are common after an accident. They provide coping strategies, stress management techniques, and a safe space to process emotions, improving mental well-being and supporting the overall healing process.
REGISTERED MASSAGE THERAPIST
RMTs focus on soft tissue therapy, helping to reduce muscle tension, alleviate pain, and improve circulation. After a motor vehicle accident, an RMT can help relieve muscle stiffness, reduce inflammation, calm the nervous system, and ease stress. This can lead to faster recovery by promoting healing of muscles and connective tissues, reducing pain, and improving overall mobility.
A comprehensive approach to recovery after a motor vehicle accident is key to achieving the best outcomes, and our team is here to guide you every step of the way. Through chiropractic care, we'll help realign your spine and joints, addressing pain and injuries, including often-overlooked concussions. Our physiotherapists will work with you to reduce pain, improve movement, and restore your function through specialized tools and manual therapy.
Our kinesiologists will further enhance your recovery with personalized exercise programs to build strength, improve mobility & function, and prevent future injury. Our RMTs will help alleviate muscle tension and promote relaxation, while our RCC will assist with essential mental health support to address the emotional toll of an accident.
By combining these therapies, we create a holistic, personalized recovery plan that ensures you're supported physically, mentally, and emotionally—empowering you to return to your everyday activities as quickly and safely as possible.
ICBC ACCIDENT BENFITS FAQS
Can I receive different treatment services on the same day?
Yes! For your convenience and better healing, ICBC allows you to receive different treatments on the same day (i.e. physio, chiro, massage, and active rehab in a single day).
ICBC will not cover multiple of the same type of treatment on the same day.
What happens if I miss an appointment?
"No shows” or last-minute cancellations are the responsibility of the client to pay. ICBC does not cover fees for unattended sessions.
We understand that life happens, and we’ll do our best to reschedule your appointment within the same week to minimize any cancellation fees.
Our team reserves time specifically for you, and we encourage you to prioritize your recovery—your commitment produces the best results. Missed appointments leave an unplanned gap that could have been used to help another client.
We ask that you provide as much advance notice as possible if you need to cancel or reschedule.
I don’t feel fully recovered yet. Will ICBC pay for more treatments if I need them?”
Once your initial treatment approvals end, our team will submit a new Treatment Plan if your therapists believe additional care is needed to help you return to your pre-injury level of function.
Each therapy discipline (e.g., physio, chiro, massage) must submit their own plan outlining your progress and recommending further treatment, if necessary.
This ensures your ICBC Recovery Specialist has a complete picture of your recovery status and can make the best decisions regarding your claim.
It’s important to remember: ICBC treatment coverage is intended to address injuries resulting from your motor vehicle accident (MVA).
Your role in recovery is critical. What you do between sessions and how you apply your therapists’ advice in daily life will significantly impact your results.
ICBC will not cover any amount beyond the approved treatment limits.
If you have extended medical benefits or a health spending account through your employer, you may be able to claim any remaining costs through that. You are responsible for confirming your eligibility.
Can you bill my extended medical plan if I have an open claim with ICBC?
Unfortunately, if you have an open claim with ICBC we’re unable to bill your extended health care provider directly. We are more than happy to provide you with the receipts you need if you wish to submit these directly to your extended health care plan.
What should I bring?
ICBC Claim Number
Date of birth
Care card/BC services card
Adjuster contact details
(Name, Email, Phone)
Lawyer contact details*
(Name, Email, Phone)
Doctors note:
(if 12+ weeks since accidents)
*if applicable; most newer claims don't have the involvement of a lawyer anymore
Get in touch!
Have a question, feedback or idea? We love to hear from our clients and community. It helps us know what we're doing well and where we have opportunities for growth.
Multi-Disciplinary Support
When you work with Intuitive Rehab you are working with a team that approaches your wellbeing from a holistic lens. Choose from a list of supporting healing modalities.
RMT
Registered Massage Therapy
OT
Occupational
Therapy
RD
Registered Dietitian
Occupational Therapy
Helps you focus on function and enables you to do what you need to and love to do through the implementation of a wide range of approaches to treatment that support you to experience progress within the limitations you may be experiencing.
Chiropractor
Able to provide comprehensive assessment and diagnosis on which to build a personalized and graded rehabilitation program to improve control over limitations and gain physical capacity.
Kinesiology
Asseses movement and function to apply an individual treatment plan that supports improved recovery outcomes and physical capacity.
Registered Dietitian
Able to provide guidance on healthy nutrition and strategies that support you on your wellness or recovery journey.
Registered Massage Therapy
Applies a variety of treatment techniques focused on improving tissue health, relaxing tense areas and helping to restore and maintain optimum movement and function.
RCC
Helps you cope with thoughts, feelings, and behaviours that may accompany you along your recovery journey.
DC
Chiropractor
KIN
Kinesiology
RCC
Registered Clinical Counselling
Physiotherapy
Helps restore movement and function affected by injury, illness, or disability through personalized treatment plans that use exercise, manual therapy, and education to promote recovery and improve overall physical well-being.
PT
Physiotherapy
Area of Service
Our Community-based services are offered within the Greater Vancouver, Lower Mainland, Fraser Valley & Fraser Canyon. Travel to remote locations within BC is also an option.